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SOLUTIONS THAT SOLVE YOUR PROBLEMS
Streamline the jobs & processes that make your business run
Systemise service tools to quickly assist the people you deal with
Make sure everyone's safe while you do what you do
We're helping these organisations win.
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You’re probably not going to make a decision online.
So whether you know what you need, or if you don’t, get in touch.
It’s our job to figure out how to make things easier for you, and what solutions fit your needs.
You can either give us a shout, or tell us a bit more in our contact form, so we can make sure the right person calls you back.
0800 533 772
Keep on top of all your staff training information. You can quickly check staff hold the relevant licenses, qualifications and competencies to do their jobs, and make sure you’re providing updated training when needed.
Safety meetings & Audits are another way of getting your people involved and keeping each other safe. And they’re not optional – under legisation all organisations to have regular scheduled safety meetings & audits.
Having appropriate policy and procedure documentation is critical to support your workplace health and safety objectives. The Assura system keeps all documentation in a central location that is easily accessible by everyone, including onsite employees and contractors.
Contractors can securely login to relevant parts of the system. You not only remove paper work, but make sure things are done your way – and makes sure your contractors have clear accountability. It’s their responsibility to provide relevant and up-to-date information to ensure they’re safe on site – and will get reminders and notifications of when they need to update their status for you.
Equipment registers help manage your gear – including certification, licensing and compliance information.
Resolve and manage corrective actions – with a robust process for addressing issues when they arise, fixing the immediate problem and puts steps in place to avoid the same thing happening again.
To create a safe workplace, you need to create a culture where everyone is involved and has input. Safety Observations lets your people easily report things they see or are concerned about. and the right people can manage can make changes where needed.
Easily capture events when and where they happen and notify the right people to manage each step in the process through to a full resolution. Each event type can be setup to trigger a workflow that’s appropriate to what happened, the severity and consequences. Assign relevant actions and track them, and make sure nothing falls off your radar or is lost in translation.
With our intuitive workflow platform hazards can be managed through each stage – right from logging of the incident through to actions taken, and any update to procedures required. When a hazard is logged, the right people are alerted and a series of steps are triggered to be considered and actioned to appropriately address the incident logged, and ensure steps are taken mitigate in future.
Bryan Adams sung it, we changed it a bit – but: Don’t tell us it’s not worth callin’ for, We can’t help it, there’s nothin’ we want more, Know it’s true… Everything we do, we do it for you.
But seriously, tell us what you need, and we’ll figure out the best way to help.
Appropriately manage requests from customers, suppliers or other people you work with and make sure they’re logged, prioritised, assigned and completed. You can set completion timeframes to make sure what needs to be done, is.
When a customer has a problem, they just want it fixed quickly. Our Complaints module gives you a pre-built structure and process for your team to handle concerns quickly and efficiently. And, the way you want them to be handled – so your organisation speaks with one voice regardless of the situation or operator.
Streamline internal support processes with a simple portal for your people to come to and request support in any business area they require. Our support module helps you prioritise jobs and delegate to the right people. Integrated with our other Service modules, you don’t need to implement an external ticketing system to get stuff done.
Make sure your team is on the right (and same) page by notifying them of important updates or information changes. You can also track who has read, and if needed, require an acceptance or response.
All of your knowledge is securely housed in one place. You have single source of truth that’s easy for anyone to navigate and find the right information when required.
In the words of Roy Orbison….
Anything you want, you got it Anything you need, you got it Anything at all, you got it…
But seriously, tell us what you need, and we’ll show you we can help.
Efficiently manage all the components involved in resolving an issue or concern for a person, a company or a group.
Make sure everyone not only knows what to do, but has the right skillset and the goods to get it done.
It’s simply about systemising ‘the way you do things’ so they’re done consistently, in order, and on time.
Or, what the management consultants would call “good workflow”.
It sounds simple, but making sure your equipment is where it needs to be, and working when and how it should, is often overlooked.
Make sure what you offer or sell is consistently delivered to the standard you expect to provide your customers.
You can make sure the right people are updating information to ensure it’s correct, accurate and current
We have full system security + permissions down to user field level. And it’s been robustly tested. You can make sure sensitive information is protected, and only seen by those who are supposed to see it, right down to the most granular detail – either by individual user, teams, groups or roles.
On brand, familiar to your employees and structured the way you want it – using the terms you use.
With our In-built Admin Console you’re empowered to grow, flex and change the system when you choose. Or, if you prefer, we can manage any changes, add new modules or configure new functions for you. It’s up to you.
Modify and change the business rules that drive your procedures You can change the important business rules that make stuff run in-house. Giving you the tools and control to evolve your system as your business changes.
Your team can work anywhere, anytime, on any device. You can create different app configurations for different teams off your parent configuration so people only see the stuff they need to do their job.
Easily manage organisational knowledge, so information is accurate, correct, up to date, secure and in one place. And, can be accessed by the right people when they need it.
To really see Assura in action, you don’t want to see a dummy installation or a generic demo.
And we don’t want to show you one.
We’d like to take the time to learn a little bit about some of the key features you’re looking for or problems you’d like to solve.
And customise a demo for you – with your examples, and your data.
We’ll give you a 15 minute call to understand your needs and the best solution that fits, and create a demo tailored to you.
We send monthly tips and tricks, that we hope are valu- able whether you choose to work with us or not.
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We just like making jobs easier.
It lets you to automate any business process for efficiency, consistency and completeness, and gives you the visibility you need to see what’s going on in your business – when things are done, or, if they’re not.