SYSTEMISE SERVICE TOOLS
TO QUICKLY ASSIST THE
PEOPLE YOU DEAL WITH
Slider
Menu

Our service software solutions are about giving your front line team the tools and information to deal with any request, issue or process query, efficiently.

Find answers easily and create or submit jobs – with confidence that information is up to date and that service requests will go to the right people.

So customers, contractors or suppliers who need an answers or assistance can get them.

  • Your frontline team solve issues fast
  • You get valuable insight into common issues or questions so you can add to your knowledge base
  • Your data will tell you what your customers or the people you work with need so you can develop the right processes if they don’t exist
  • Processes are submitted to the right people to action
  • You get data to continue building your processes, so even more gets resolved faster.

And that makes for a good customer experience.

SERVICE SOFTWARE FEATURES

FLEXIBLE WORKFLOW ENGINE

Your system, configured for you – to your requirements & needs. It’s adaptable and can grow with you as your business does.

LEARN MORE >

INTERACTIVE KNOWLEDGE BASE

Manage your business knowledge so it’s accurate and available to people who need it, when they need it.

LEARN MORE >

CONFIGURABLE APP DESIGNER

Configure relevant apps off your main system allowing your people to do what they need anywhere on any device.

LEARN MORE >

AGILE BUSINESS LOGIC ENGINE

Have confidence your business rules are followed. And, update them when your processes change.

LEARN MORE >

ADAPTIVE BACK END

You don’t need to be a tech expert to run and administer your Assura System.

LEARN MORE >

CUSTOMISABLE INTERFACE

Your platform will look like you. On brand, familiar to your employees and structured the way you want it.

LEARN MORE >

COMPREHENSIVE SECURITY

YouR information is safe, secure and protected. People can only see and access what they have permission to.

LEARN MORE >

FULL AUDITABILITY

You have full records of who’s done what and when – so you can make sure things are up to date, correct and moderated by the right people.

LEARN MORE >

NZTA needed a centralised system to manage around 120 thousand enquires their Transport Registry Centre. Service gets each month.

Using Assura, their customers receive fast and accurate answers – with a significant reduction in resolution time. Read the case study here.

JO SMITH, ministry of education

With our Assura system we can make sure clients get the appointment they need with the appropriate person.

Now, we can also trial new services such as phone consultations. – allowing us to future proof the way we work. Read the case study here.

Jackie Edmond, Family Planning Chief Executive

We needed a software system that was adaptable, flexible, easily learned and robust enough to handle thousands of calls per month

Assura had it all, and we were able to configure it to suit our processes in a matter of minutes. Read the case study here.

Mike Manson. Palmerston North City Council representative

WITH US IT’S ALL ABOUT YOU. OUR APPROACH:

GET CLEAR

We help you look at how you do things, and how you want to.We look for piles of paper and bottlenecks, and work with your key people to understand your problems and what success looks like.

DISCOVERY 01

We’ll help you figure what you

  • Business Analysis
  • Efficiency Evaluation
  • System Solution Architecture
  • Application Design
  • Best Practice Process Advice
  • Scoping Brief

GET PLANNED

We work with your key people and get a 360 view of the best way to configure your system. We develop the right plan to deliver the results you need. And work with you to ensure we can be live on time.

SCOPING 02

We’ll work with you to create the project

  • Your ideal process structure
  • Defined workflow detail
  • System training to inform design
  • Workshop mapping for each phase
  • Full implementation plan
  • Timelines + responsibilities

GET DONE

We implement the project with you, and are there every step of the way. We have a range of ways we can help you launch and get internal buy-in - if you’d like us to help you onboard your staff.

IMPLEMENTATION 03

We’re with you, and in the driver's seat

  • Maintained Environment for build
  • Delivery to plan
  • Training Programme
  • Configuration + Testing
  • Go live support
  • Internal launch advice

GET USING

We think about more than system maintenance. You’ll continue to change - and we’ll grow with you. We’ll keep you in the loop so you can find more ways to streamline, and create efficiency.

IMPROVE 04

Adapt as you grow

  • Standard Support
  • Additional Support Options
  • Training Guides
  • Access to training programmes
  • Test - learn - review + improve
  • Get updates/ tips/ tricks

SERVICE SOFTWARE MODULES

KNOWLEDGE
BASE

Build a categorized and easily search able library of your business knowledge. Your people can easily find what they need

ALERTS

Broadcast important notifications and information to the people that need it. You can also track readers and responses if required.

INTERNAL
SUPPORT

Your team can request any type of support from IT to alarm codes which are assigned to the right teams and prioritized.

COMPLAINTS

A complaint doesn’t have to be a problem. With the right systems you can address customer/supplier or staff concerns quickly and consistently.

LEARN MORE >

REQUEST FOR
SERVICE

Request for service is a robust system allowing anyone from a customer, to a supplier to Joe Blogs to lodge a wide range of jobs relevant to what your organization does.

SOMETHING
ELSE?

We know every business is unique and the beauty of the Assura Platform, is we can easily configure a solution for your needs. It’s as simple as a phone call.

Don't just take

our word for it,

See what our

customers

have to say

SEE CASE STUDYS

READY TO MAKE YOUR

SYSTEMS + PROCESSES EASY?

Let’s be honest, you won’t decide on the right platform for you online. So give us a call or book a demo.

Get In Touch