Our service software solutions are about giving your front line team the tools and information to deal with any request, issue or process query, efficiently.
Find answers easily and create or submit jobs – with confidence that information is up to date and that service requests will go to the right people.
So customers, contractors or suppliers who need an answers or assistance can get them.
- Your frontline team solve issues fast
- You get valuable insight into common issues or questions so you can add to your knowledge base
- Your data will tell you what your customers or the people you work with need so you can develop the right processes if they don’t exist
- Processes are submitted to the right people to action
- You get data to continue building your processes, so even more gets resolved faster.
And that makes for a good customer experience.
SERVICE SOFTWARE FEATURES
FLEXIBLE WORKFLOW ENGINE
INTERACTIVE KNOWLEDGE BASE
CONFIGURABLE APP DESIGNER
AGILE BUSINESS LOGIC ENGINE
ADAPTIVE BACK END
NZTA needed a centralised system to manage around 120 thousand enquires their Transport Registry Centre. Service gets each month.
Using Assura, their customers receive fast and accurate answers – with a significant reduction in resolution time. Read the case study here.
JO SMITH, ministry of education
With our Assura system we can make sure clients get the appointment they need with the appropriate person.
Now, we can also trial new services such as phone consultations. – allowing us to future proof the way we work. Read the case study here.
Jackie Edmond, Family Planning Chief Executive
We needed a software system that was adaptable, flexible, easily learned and robust enough to handle thousands of calls per month
Assura had it all, and we were able to configure it to suit our processes in a matter of minutes. Read the case study here.
Mike Manson. Palmerston North City Council representative
WITH US IT’S ALL ABOUT YOU. OUR APPROACH:
We help you look at how you do things, and how you want to.We look for piles of paper and bottlenecks, and work with your key people to understand your problems and what success looks like.
We’ll help you figure what you
- Business Analysis
- Efficiency Evaluation
- System Solution Architecture
- Application Design
- Best Practice Process Advice
- Scoping Brief
We work with your key people and get a 360 view of the best way to configure your system. We develop the right plan to deliver the results you need. And work with you to ensure we can be live on time.
We’ll work with you to create the project
- Your ideal process structure
- Defined workflow detail
- System training to inform design
- Workshop mapping for each phase
- Full implementation plan
- Timelines + responsibilities
We implement the project with you, and are there every step of the way. We have a range of ways we can help you launch and get internal buy-in - if you’d like us to help you onboard your staff.
We’re with you, and in the driver's seat
- Maintained Environment for build
- Delivery to plan
- Training Programme
- Configuration + Testing
- Go live support
- Internal launch advice
We think about more than system maintenance. You’ll continue to change - and we’ll grow with you. We’ll keep you in the loop so you can find more ways to streamline, and create efficiency.
Adapt as you grow
- Standard Support
- Additional Support Options
- Training Guides
- Access to training programmes
- Test - learn - review + improve
- Get updates/ tips/ tricks