Roosevelt Water Conservation District (RWCD), Arizona, USA is the local governing body responsible for the sustainable production and allocation of water throughout Maricopa County.
There are more than 2,600 customers and landowners located throughout the 40,000 acre District consisting predominantly of residential customers, plus some farmer and industrial customers.
In recent years RWCD has invested significantly in developing leading-edge infrastructure and growing their employees, however many of their systems and processes were reliant on traditional and paper-based solutions.
The impact of this was becoming increasingly apparent to General Manager Shane M. Leonard.
“While the district has moved into the 21st century in its facilities and operations, we still used a lot of 20th-century technology for processes and paperwork related to operations and maintenance,” he said.
Furthermore, RWCD face the ongoing challenge – along with most irrigation districts – of retaining knowledge about assets and tasks as older employees retire.
When there was an incident in the district, such as a breakage, it would usually be reported by telephone. From here a person would spend 10 minutes writing down information to then provide it to one or two additional people. Operations would then determine who needed to be contacted, the liaison department, a lead zanjero or another team member. The process would continue in this manner, consuming excessive time and labour.
After extensive research, the RWCD introduced the Assura software solution to track incidents in the field. With field reports, or work orders.
As well as their assets in the form of their vehicles, pumps and plants, plus infrastructure maintenance.
The software was specifically configured for their requirements and is accessible by smartphone, tablet, or laptop. At any location and time.
”“Assura has provided us with a low-cost alternative with a high-end ROI.
Shane M. LeonardGeneral Manager, RWCD, USA
It makes the organization better by streamlining processes and empowering folks to immediately be able to handle incidents that come up. Assura’s invaluable tools bolster employees’ ability to handle issues in the field, track logistics and issues, and provide real-time turnaround.
It is eminently worth it.”
”“If you give Assura the opportunity to explain who they are and what they do,
Shane M. LeonardGM, Roosevelt Water Conservation District, USA
I believe they can provide you with an affordable solution that will deliver big returns and benefits.”
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