MWH Recovery needed a robust system to manage the huge demand for repairs after the Canterbury earthquakes. And they needed it FAST.
Managing rebuilds and repairs for Vero and AA Insurance, MWH had a big job. The system built by their parent company to manage the response to other natural events, including Hurricane Katrina, was difficult to adapt to handle the unique Canterbury challenges.
After every damage-causing aftershock there was a spate of new insurance claims, often on the same properties. Areas were constantly being rezoned and fix priorities continuously shifting.
They needed something agile that could handle consistent change and complex processes involving lots of different parties.
We quickly developed a Canterbury Earthquake Reinstatement Management System that was live and ready to go after the most damaging earthquake in February 2011. The system handled claim information lodged with the insurers and linked each claim to the relevant properties, people and work required.