Keep on top of all your staff training information. You can quickly check staff hold the relevant licenses, qualifications and competencies to do their jobs, and make sure you’re providing updated training when needed.

1. With individual staff profiles and you get notifications alerted when qualifications are about to expire, or when further training is needed.
   
2. Your records are centralised and you can see full histories and analyse current needs. You’ll know who needs to undertake what training and when.
   
3. You get reminded when training refreshers are required – which makes organising a
   large team, easy.
   

Safety meetings & Audits are another way of getting your people involved and keeping each other safe. And they’re not optional – under legisation all organisations to have regular scheduled safety meetings & audits.

1. Coordinate constructive meetings focussed on discussing hazards and their effective management.
   
2. Action workflows can be attached to meeting notes so all agreed outcomes are visible and managed.
   
3. From internal safety inspections to formal external audits – our software guides you from the initial planning stage right through to completion.
   

Having appropriate policy and procedure documentation is critical to support your workplace health and safety objectives. The Assura system keeps all documentation in a central location that is easily accessible by everyone, including onsite employees and contractors.

1. Notifications and escalations make sure key information is regularly flagged for review to ensure documents are accurate and up to date.
   
2. Capture subject matter expertise and share learnings across the entire company or project.
   
3. The ability to attach documents to people and hazards means that material and data
   shared can help improve decision-making.
   

Contractors can securely login to relevant parts of the system. You not only remove paper work, but make sure things are done your way – and makes sure your contractors have clear accountability. It’s their responsibility to provide relevant and up-to-date information to ensure they’re safe on site – and will get reminders and notifications of when they need to update their status for you.

1. Ensure your contractors comply to your H&S policies. Even before they arrive on site,
   you capture their pre-qualification information and named in-field service suppliers.
   
2. It’s easy for your contractors to meet your requirements and easily update their compliance material, licenses and staff competencies.
   
3. You get a reminder when contractors’ pre-qualification information needs updating – so
   you’re always on top of who needs what when they’re on site.
   

Equipment registers help manage your gear – including certification, licensing and compliance information.

1. Your equipment Information is all in one place. People across multiple departments have easy access to gear status – rather than scrambling around trying to find information.
   
2. You’ll be notified of when equipment needs to be checked. This means you can systematically change and modify gear as needed across the organisation and budget ahead of time.
   

Resolve and manage corrective actions – with a robust process for addressing issues when they arise, fixing the immediate problem and puts steps in place to avoid the same thing happening again.

1. Processes are managed consistently, with notifications and appropriate escalations ensuring required actions are completed.
   
2. All staff are accountable for health and safety at work – from logging an incident or observation, and having the ability to suggest changes and improvements.
   
3. You get visibility across the organisation, particularly for management and staff who are responsible for managing and addressing.
   

To create a safe workplace, you need to create a culture where everyone is involved and has input. Safety Observations lets your people easily report things they see or are concerned about. and the right people can manage can make changes where needed.

1. Making it easy for your team to contribute promotes participation and sends a clear
   message that everyone needs to be involved in ensuring the workplace is safe.
   
2. By taking a proactive approach and engaging your team, you’ll be alerted to areas or issues you may not have known about because you’re not as close to the process.
   
3. Team engagement will help change your H&S culture – rather than being a set of rules to follow – H&S becomes about making sure everyone gets home safely at the end of the day.
   

Easily capture events when and where they happen and notify the right people to manage each step in the process through to a full resolution. Each event type can be setup to trigger a workflow that’s appropriate to what happened, the severity and consequences. Assign relevant actions and track them, and make sure nothing falls off your radar or is lost in translation.

1. Make sure that when incidents do happen, the appropriate processes are carried out to resolve and support a safe environment for your people.
   
2. Understand and learn from mistakes and put appropriate steps in place to make sure an incident doesn’t happen again.
   
3. When things do go wrong, you can have confidence you’re are doing the right things
   to meet your legislative and regulatory requirements.
   

With our intuitive workflow platform hazards can be managed through each stage – right from logging of the incident through to actions taken, and any update to procedures required. When a hazard is logged, the right people are alerted and a series of steps are triggered to be considered and actioned to appropriately address the incident logged, and ensure steps are taken mitigate in future.

1. Understanding the risk profile of your business helps you identify where you need to spend time and resources to keep people safe.
   
2. Notifications ensure your hazards and how you control them are regularly reviewed.
   
3. You get a holistic view of H&S in your business. By cross-referencing logged Events, Safety Observations, Inspections and Actions taken you can easily identify areas for improvement.
   

Bryan Adams sung it, we changed it a bit – but:

Don’t tell us it’s not worth callin’ for,
We can’t help it, there’s nothin’ we want more,
Know it’s true…
Everything we do, we do it for you.

Oh, yeah….

But seriously, tell us what you need, and we’ll figure out the best way to help.

Appropriately manage requests from customers, suppliers or other people you work with and make sure they’re logged, prioritised, assigned and completed. You can set completion timeframes to make sure what needs to be done, is.

1. When you’re dealing with lots of requests coming thick and fast by prioritising you can make sure your people are addressing in order of importance .
   
2. By jobs being managed in a central place and assigned to the right people you can be confident it will be done, and flagged if it’s not.
   
3. Requests are tracked, and will be escalated if not completed in the appropriate
   timeframe. Your system is transparent and holds people to account rather than emails in inboxes, which can be ignored.
   
4. Automatically update customers as their request progresses without anyone having
   to ‘remember’ to send updates.
   

When a customer has a problem, they just want it fixed quickly. Our Complaints module gives you a pre-built structure and process for your team to handle concerns quickly and efficiently. And, the way you want them to be handled – so your organisation speaks with one voice regardless of the situation or operator.

1. Customers expect quick resolution. Our complaints process allows your people to respond and resolve efficiently.
   
2. Guided responses make sure your team answers the way you want them to and represent your business appropriately.
   
3. If an issue requires a few steps to resolve, an automated process let’s you keep your
   customer in the loop.
   

Streamline internal support processes with a simple portal for your people to come to and request support in any business area they require. Our support module helps you prioritise jobs and delegate to the right people. Integrated with our other Service modules, you don’t need to implement an external ticketing system to get stuff done.

1. Keep your employees happy, just like you would with your customers because they know if they ask for something it will be followed up.
   
2. Staff can track their requests and see progress and when they will be actioned.
3. With all staff requests and queries coming to a single portal, you have visibility to what people need or are unsure of and use this knowledge to identify gaps for improvement.
   
4. Your support structure will be more efficient and organised removing the “I need this”
   emails flooding inboxes. Instead of emails getting lost, or needing to be redirected if someone is away, requests automatically go where they need to and can be dealt with by any member of the team.
   

Make sure your team is on the right (and same) page by notifying them of important updates or information changes. You can also track who has read, and if needed, require an acceptance or response.

1. Separate important messages that everyone needs to see, from busy inboxes.
2. You can see who’s read, and follow up those who haven’t.
3. Require acceptance and agreement when required – for example if you’re updating a
   policy you can require everyone to accept so you have a clear record, should you need it, that employees, have, read, received and agreed – meaning the system does your paperwork for you…Ain’t that sweet.
   

All of your knowledge is securely housed in one place. You have single source of truth that’s easy for anyone to navigate and find the right information when required.

1. Rather than information ‘all over the place’ stored in one location, you have confidence (and so does your team) that they’re providing consistent and up to date information to customers, supplier, other staff etc.
   
2. Save time and remove disruptions because people don’t need to run around and find the right answers from subject matter experts, as they can quickly access it – meaning your frontline team is empowered to quickly answer the queries they get and provide the best customer service.
3. Delegate knowledge maintenance to the right subject matter experts and build in reminders and tasks for them to review and update as appropriate.
   

In the words of Roy Orbison….

Anything you want, you got it
Anything you need, you got it
Anything at all, you got it…

But seriously, tell us what you need, and we’ll show you we can help.

Efficiently manage all the components involved in resolving an issue or concern
for a person, a company or a group.

1. Cases can be projects or a series of actions over a long time frame. Often involving multiple people or organisations to reach a desired outcome. Without a consistent, clear and tracked process this could easily be chaotic.
   
2. It allows you to coordinate your resources, and deploy them at the right time to best resolve the issue at hand
   
3. Case Management requires sensitivity because you’re dealing with people, often requiring help, and it’s critical to protect your organisation with clear, professional and concise records
   

Make sure everyone not only knows what to do, but has the right skillset and the goods to get it done.

1. Whether it’s practical skills that require certification or soft skills in an office environment make sure your people can actually do what you’re asking them to
   
2. Have confidence that skills are always up to date and your compliance obligations are met
   
3. Your people are empowered when they are confident in what they’re doing. That’s good management right there
   

It’s simply about systemising ‘the way you do things’ so they’re done consistently,
in order, and on time.

1. Improved collaboration between people and teams
2. Fewer errors
   
3. Shorter response times
   
4. Less manual intervention
   
5. Greater visibility throughout the organisation leading to better decision making
   
6. Increased general efficiency

Or, what the management consultants would call “good workflow”.

It sounds simple, but making sure your equipment is where it needs to be, and working when and how it should, is often overlooked.

1. Your tools and equipment ain’t cheap! So keep track of your assets & who’s using them
2. Notifications easily remind you when things need to be serviced, so everything is maintained and always working.
   
3. Manage your operational costs by making sure you are functioning at full capacity rather than experiencing downtimes, delays, or costly halts in work or production
   

Make sure what you offer or sell is consistently delivered to the standard you
expect to provide your customers.

1. Ensure quality is a key component of your production process
2. Quickly identify any quality issues and learn from them
3. Have confidence in what goes out the door. And, that you can easily track it, if there is an issue and solve quickly

You can make sure the right people are updating information to ensure it’s correct, accurate and current

1. You have a full audit trail of what changes have been made, by who and when
2. Your team can have confidence knowledge experts are updating information when required
3. And, if information isn’t updated you can set parameters to trigger notifications so you can follow up

1. Have confidence your team is providing consistent and accurate information
   
2. If there is an issue or an error, you’re able to identify how long it has persisted for and put measures in place to avoid in future
   

We have full system security + permissions down to user field level. And it’s been robustly tested. You can make sure sensitive information is protected, and only seen by those who are supposed to see it, right down to the most granular detail – either by individual user, teams, groups or roles.

1. Set role based security to control what people in different teams can access
2. Set record & data security based on the type of information that can be seen & by who
3. Full system security with regular backups as often as you want them

1. People aren’t distracted by things they don’t need to see to do their jobs
   
2. The people you work with have confidence the information they share with you is secure
   
3. You can have confidence your data has integrity, and isn’t flawed

On brand, familiar to your employees and structured the way you want it – using the terms you use.

1. System adoption is easier as it’s natural and on brand
2. You use the terms that make sense to your people, not generic ones
3. You can design it so people can find and use the features they need – from widgets to dashboards, iframes…it’s pretty flexible
   

1. It gets used
   
2. People don’t waste time trying to find what they need. It’s in front of them
   

With our In-built Admin Console you’re empowered to grow, flex and change the system when you choose. Or, if you prefer, we can manage any changes, add new modules or configure new functions for you. It’s up to you.

1. Gives you an easy interface to make changes immediately
   
2. Systems can be created quickly and cost-efficiently
3. You can do a lot yourself, without needing support
   

1. You can administer your own system
   
2. Reduces cost and time
   
3. You can make sure people are always doing the right thing
   

Modify and change the business rules that drive your procedures You can change the important business rules that make stuff run in-house. Giving you the tools and control to evolve your system as your business changes.

1. You create your business rule, we configure them, and they get followed
   
2. Get have a global view of what’s being done, and are notified when stuff isn’t
3. You can change and edit your rules within the configuration
   

1. Things are done correctly and with consistency
   
2. Timeframes are adhered to
   
3. Processes are clear and easy to follow
   

Your team can work anywhere, anytime, on any device. You can create different app configurations for different teams off your parent configuration so people only see the stuff they need to do their job.

1. Your systems & processes are accessible anywhere so people can work effectively in the locations you need them to
2. You can create and modify your app to show what’s relevant to different teams/ roles
3. Simplify UX only displaying fields & functions each user needs

1. Get rid of offsite paperwork that requires data entry later
2. Your business rules and processes are actioned in real-time regardless of location
3. Staff aren’t distracted by stuff they don’t need, and can focus on what you need them to do

Easily manage organisational knowledge, so information is accurate, correct, up to date, secure and in one place. And, can be accessed by the right people when they need it.

1. Central information repository with information controlled by delegated subject matter experts
2. Searchable and categorised – which means your frontline team are empowered with access to the right information to provide better service, and reduce time finding answers
3. Safe, secure, stored, backed up
   

1. Your customers and people get correct information. First time
2. Training time for new team members is significantly decreased
3. There’s less time spent searching for information – instead of consistently requesting answers & stopping flow of work, your frontline team can find them

It lets you to automate any business process for efficiency, consistency and completeness, and gives you the visibility you need to see what’s going on in your business – when things are done, or, if they’re not.

1. Streamline any process, task or job and see where it’s up to
2. Take time out of complex processes by systemising them
3. The everyday ‘stuff’ just ‘get done’ so you can focus on what matters

1. Get the right things done by the right people
2. Increase productivity & efficiency
3. Make the right decisions & interventions with visibility to what’s going on